Altiris Helpdesk Solution
Altiris Helpdesk Solution software is a powerful tool to help you resolve problems and prevent future incidents. Helpdesk is web-based and integrates easily with all Altiris products and Microsoft systems. With it, your IT staff can troubleshoot, diagnose and correct a wide range of complex issues quickly and cost-effectively.
- Helpdesk offers:
- A complete range of incident management and resolution capabilities
- Fully-integrated server and site monitoring
- Automated escalation, routing and notification of critical events
- Smart tasks that solve common problems in a consistent and repeatable way
- Highly-secure user access
- High-quality web reports that ensure quality of service and efficient IT operations
- Easy to install, implement, and maintain
- Accurately tracking and distribution of service costs