Doherty Associates selected by newly launched financial provider
Doherty Associates today announced that Oakam Limited have selected them as a key IT partner. Doherty Associates will be managing and supporting Oakam’s IT infrastructure. They have also worked with Oakam to develop an application called Advisor, to accurately capture and maintain customer details.
Oakam Limited is a new financial services business having just launched it’s first retail outlet in Walthamstow in February. They provide a range of financial services for migrant and ethnic minority communities including cheque cashing, prepaid and telecoms cards, money remittance and plan to extend these product offerings with the provision of mortgage and loan facilities. Oakam chose Doherty Associates for their IT expertise and flexibility in accommodating their start up requirements, and future business growth plans.
Robin Kaye, Chief Operating Officer at Oakam; “As a start-up with considerable ambition we are certainly a ‘difficult’ client, Doherty Associates are flexible and therefore as our business grows, are able to deliver against our specific business needs. We must have the facilities in place to ensure efficiency and accuracy within our business transactions, so that we are able to provide a quality service to our customers. On recommendation, we selected Doherty Associates particularly due to their ability to address our immediate concerns within a very short timescale, yet providing the flexibility to move forward; this is a critical step towards achieving our goal of a fully operational and efficient business.”
Oakam needed a business application that they could rely on to identify and store critical customer information. A bespoke solution, ‘Advisor’, was designed and developed by people at Doherty Associates, which could accurately view customer relationships and transaction history. Once Oakam provides a service, the full customer relationship can be accessed through ‘Advisor’ including personal details and identification with a customer photo. Not only will Oakam benefit from a snapshot view of their customers, but all documents are held electronically. As a result, more informed and strategic decisions are made and administration time is kept to a minimum with the need for manual processes eliminated.
By bringing a rich customer view to sales staff at the point of interaction with a customer, the Oakam team is able, by using Advisor, to deliver a ‘relationship’ experience to all of it’s customers, regardless of whether or not that sales & service advisor has dealt with that particular customer before or not.
Doherty Associates also implemented Oakam’s IT network including servers, desktops and printers at their head office and it’s first branch. The business is reliant on this framework for their systems to process accurate transactions and to provide an optimum service at all times.
Doherty Associates IT support and associated flexibility will allow Oakam to efficiently conduct it’s business processes whilst achieving significant business benefits. These benefits include saving time, streamlining operations and increasing efficiency for a proactive and efficient organisation.
Notes to Editors
Doherty Associates is London’s leading provider of IT solutions and support. Our aim is simple: to focus on your business objectives and use our IT expertise to help you achieve them. We’ll help to improve business efficiency, increase the productivity of your staff, reduce costs and help you deliver outstanding customer service.
Our unique combination of IT expertise, practical advice and absolute dedication to service has helped our clients achieve measurable business productivity gains and offer a better service to their customers. Our offering includes IT support, consultancy and a range of IT solutions.
For further information, please contact us on:
Tel: 020 8987 1150
Fax: 020 8987 1151
info@doherty.co.uk