Business Optimisation from Doherty
Why choose Doherty?
Business Requirements analysis
Trusted and proactive advisor
Good advice and planning for you to get the most out of new and/or your existing technologies
Innovative solutions
Expert at reducing IT risks in business
Defining roadmaps to make IT spending predictable
Installation of new solutions includes internal support documentation and optional training
We suggest better ways to use the technology you have
Complete IT outsourcing
Optimise your Business’s IT with our experts
We constantly monitor the IT landscape and internally trial new technologies to deliver solutions that benefit our clients’ bottom line. You can rest assured that, while we will consult with you through proactive account management, we will only recommend innovative solutions when or if you are ready. At the end of the day, our solutions should always result in you, your employees and your business achieving business optimisation and growth.
Contact us to find out how we can help you.
Telephone Remote Support
Features
- Unlimited access to our service desk engineers, by phone email or remote control
- Flexible support configured to your requirements up to 24/7 (24 hours a day, 7 days a week, 365 days a year)
- Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
- Industry-leading technology and support tools
- Competitive, fixed costs with flexible terms
- Bi-annual, annual, quarterly and monthly plans available
Business benefits
- You can focus on your business, confident that all your company’s IT support needs are covered
- Guaranteed levels of service with minimum disruption
- Predictable spend with built in flexibility to suit changing needs
Server Remote Support
Features
- Real people, monitoring your systems in real time with proactive detection and resolution
- 24/7 monitoring that means we are working on any issues before you are aware of them and even whilst you sleep.
- Telephone remote support
- Proactive onsite visits for Priority 1 incidents
- Competitive, fixed costs with flexible terms
Business benefits
- Total protection for all of the most important aspects of your business IT systems
- Preventative care and emergency cover provided by expert, experienced engineers with the latest technology and processes
24/7 Premium Support
Features
- The ultimate guarantee for businesses running their operations 24×7
- Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
- Competitive, fixed costs with flexible terms
- Industry leading technology and support tools
- Annual, bi-annual, quarterly and monthly plans available
Business benefits
- Technical support for your employees who want to work from anywhere at any time
- Guaranteed levels of service with minimum disruption
- Predictable spend with built in flexibility to suit changing needs
Proactive On-Site Visits
Features
- Dedicated engineer for proactive on-site maintenance, emergency cover and training
- Used for PC, peripheral installations and configuration changes
Business benefits
- On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
Contract Banks of Time
Features
- On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
- Expert support assistance, available in blocks of 10 hours
- Low cost access to industry-leading technology and support tools
- Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
- Can be used for PC, peripheral installs and configuration requirements
Business benefits
- Access to our award-winning support service as and when you need it
- Ideal for businesses who require the most cost effective and highest quality support service
