Business Optimisation from Doherty

No-nonsense, reliable IT is what every business needs. But we want to go beyond this simple philosophy. We want to ensure your IT empowers your employees, making them more effective, more collaborative and more productive.

While our consultants and project managers are first and foremost IT experts, they are also able to help you understand how using IT effectively can enhance your whole organisation. We use this knowledge to help develop solutions that are applicable to your real business needs.

More than two decade’s worth of experience has made us trusted advisors to both our customers and vendor partners. As a Microsoft Gold Partner, we are exposed to the latest Microsoft technologies and offerings before they are available publicly, which means we can help you keep ahead of the competition and meet your ambitions. 

 

Why choose Doherty?

  • Business Requirements analysis
  • Trusted and proactive advisor
  • Good advice and planning for you to get the most out of new and/or your existing technologies
  • Innovative solutions
  • Expert at reducing IT risks in business
  • Defining roadmaps to make IT spending predictable
  • Installation of new solutions includes internal support documentation and optional training
  • We suggest better ways to use the technology you have
  • Complete IT outsourcing

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Optimise your Business’s IT with our experts

We constantly monitor the IT landscape and internally trial new technologies to deliver solutions that benefit our clients’ bottom line. You can rest assured that, while we will consult with you through proactive account management, we will only recommend innovative solutions when or if you are ready. At the end of the day, our solutions should always result in you, your employees and your business achieving business optimisation and growth.

Contact us to find out how we can help you.

What sets us apart?

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Telephone Remote Support

Features

  • Unlimited access to our service desk engineers, by phone email or remote control
  • Flexible support configured to your requirements up to 24/7 (24 hours a day, 7 days a week, 365 days a year)
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Industry-leading technology and support tools
  • Competitive, fixed costs with flexible terms
  • Bi-annual, annual, quarterly and monthly plans available

Business benefits

  • You can focus on your business, confident that all your company’s IT support needs are covered
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Server Remote Support

Features

  • Real people, monitoring your systems in real time with proactive detection and resolution
  • 24/7 monitoring that means we are working on any issues before you are aware of them and even whilst you sleep.
  • Telephone remote support
  • Proactive onsite visits for Priority 1 incidents
  • Competitive, fixed costs with flexible terms
Business benefits
  • Total protection for all of the most important aspects of your business IT systems
  • Preventative care and emergency cover provided by expert, experienced engineers with the latest technology and processes
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24/7 Premium Support

Features

  • The ultimate guarantee for businesses running their operations 24×7
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Competitive, fixed costs with flexible terms
  • Industry leading technology and support tools
  • Annual, bi-annual, quarterly and monthly plans available

Business benefits

  • Technical support for your employees who want to work from anywhere at any time
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Proactive On-Site Visits

Features

  • Dedicated engineer for proactive on-site maintenance, emergency cover and training
  • Used for PC, peripheral installations and configuration changes

Business benefits

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
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Contract Banks of Time

Features

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
  • Expert support assistance, available in blocks of 10 hours
  • Low cost access to industry-leading technology and support tools
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Can be used for PC, peripheral installs and configuration requirements

 Business benefits

  • Access to our award-winning support service as and when you need it
  • Ideal for businesses who require the most cost effective and highest quality support service