IT support and cloud solutions for financial institutions

IT downtime can prove costly for any industry. However, the private equity and financial services sector is particularly under pressure to maintain a secure IT infrastructure. On top of the security threats all businesses face, financial services also have to deal with governance issues, regulatory compliance and risk.

To survive, you need an IT partner with its finger on the pulse of technology. An IT partner with a dedicated team, monitoring your systems all day, every day.

Real 24-hour support

Security threats don’t stop at the end of a working day, so neither do we. No matter the time, place or device, Doherty can provide you with reliable support and business continuity.

We are experts when it comes to IT support for financial services, and as a Microsoft Gold Partner, you can rest assured that your data is in safe hands. Our experience paired with Microsoft’s best-in-class software enables us to deliver highly-redundant and resilient solutions which can minimise downtime and satisfy regulatory compliance requirements.

Contact us to find out how we can help you.

Free whitepaper: Modern workplace, modern security >

 

Why Choose Doherty?

  • Flexible offerings to suit your requirements: from 8-6 Mon-Fri to 24/7 premium support
  • Experienced, highly qualified engineers who are passionate about providing best-practice support
  • Reliable IT, because we understand the cost of downtime

 

What sets us apart?

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Telephone Remote Support

Features

  • Unlimited access to our service desk engineers, by phone, email or remote control
  • Flexible support configured to your requirements up to 24/7 (24 hours a day, 7 days a week, 365 days a year)
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Industry-leading technology and support tools
  • Competitive, fixed costs with flexible terms
  • Bi-annual, annual, quarterly and monthly plans available

Business benefits

  • You can focus on your business, confident that all your company’s IT support needs are covered
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Server Remote Support

Features

  • Real people, monitoring your systems in real time with proactive detection and resolution
  • 24/7 monitoring that means we are working on any issues before you are aware of them and even whilst you sleep.
  • Telephone remote support
  • Proactive onsite visits for Priority 1 incidents
  • Competitive, fixed costs with flexible terms
Business benefits
  • Total protection for all of the most important aspects of your business IT systems
  • Preventative care and emergency cover provided by expert, experienced engineers with the latest technology and processes
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24/7 Premium Support

Features

  • The ultimate guarantee for businesses running their operations 24×7
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Competitive, fixed costs with flexible terms
  • Industry leading technology and support tools
  • Annual, bi-annual, quarterly and monthly plans available

Business benefits

  • Technical support for your employees who want to work from anywhere at any time
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Proactive On-Site Visits

Features

  • Dedicated engineer for proactive on-site maintenance, emergency cover and training
  • Used for PC, peripheral installations and configuration changes

Business benefits

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
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Contract Banks of Time

Features

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
  • Expert support assistance, available in blocks of 10 hours
  • Low cost access to industry-leading technology and support tools
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Can be used for PC, peripheral installs and configuration requirements

 Business benefits

  • Access to our award-winning support service as and when you need it
  • Ideal for businesses who require the most cost effective and highest quality support service