Unimpeachable IT support and cloud solutions for law firms

 

In the legal sector, time is money. If technology isn’t enabling your business, then it’s ultimately costing the firm. Reliable IT is paramount to success, which is why we’ve developed expertise in IT support for law firms.

We understand that the key to a strong relationship within the legal sector is trust and confidentiality. Guaranteeing security, minimising risk and empowering better processes are vital. Without them, time, money and the firm’s reputation are on the line.

Always-on IT support

For law firms, IT downtime is not an option. That’s why we have a dedicated team monitoring our clients’ systems 24/7 to ensure business continuity. And for clients who work remotely, collaborating on confidential documents at all hours, we also have the tools to help you save time and improve your productivity.

Our clients in the legal sector range from law firms to solicitors to barristers’ chambers. As a result, we’ve developed experience with common legal line-of-business applications such as ProClaim, Lex, Quillennium, Solicitor Case Manager and Laserforms.

Contact us to find out how we can help you.

Free whitepaper: A guide to cloud for legal professionals >

 

 

Why Choose Doherty?

  • Flexible offerings to suit your requirements: from 8-6 Mon-Fri to 24/7 premium support
  • Experienced, highly qualified engineers who are passionate about providing best-practice support
  • Secure IT so you can focus on the case while we look after your systems

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What sets us apart?

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Telephone Remote Support

Features

  • Unlimited access to our service desk engineers, by phone, email or remote control
  • Flexible support configured to your requirements up to 24/7 (24 hours a day, 7 days a week, 365 days a year)
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Industry-leading technology and support tools
  • Competitive, fixed costs with flexible terms
  • Bi-annual, annual, quarterly and monthly plans available

Business benefits

  • You can focus on your business, confident that all your company’s IT support needs are covered
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Server Remote Support

Features

  • Real people, monitoring your systems in real time with proactive detection and resolution
  • 24/7 monitoring that means we are working on any issues before you are aware of them and even whilst you sleep.
  • Telephone remote support
  • Proactive onsite visits for Priority 1 incidents
  • Competitive, fixed costs with flexible terms
Business benefits
  • Total protection for all of the most important aspects of your business IT systems
  • Preventative care and emergency cover provided by expert, experienced engineers with the latest technology and processes
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24/7 Premium Support

Features

  • The ultimate guarantee for businesses running their operations 24×7
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Competitive, fixed costs with flexible terms
  • Industry leading technology and support tools
  • Annual, bi-annual, quarterly and monthly plans available

Business benefits

  • Technical support for your employees who want to work from anywhere at any time
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Proactive On-Site Visits

Features

  • Dedicated engineer for proactive on-site maintenance, emergency cover and training
  • Used for PC, peripheral installations and configuration changes

Business benefits

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
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Contract Banks of Time

Features

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
  • Expert support assistance, available in blocks of 10 hours
  • Low cost access to industry-leading technology and support tools
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Can be used for PC, peripheral installs and configuration requirements

 Business benefits

  • Access to our award-winning support service as and when you need it
  • Ideal for businesses who require the most cost effective and highest quality support service