IT support for Professional Services

The Professional Services sector has grown almost four percent every year for the last decade. For firms to beat the competition, they need IT that empowers their business.

The digital landscape is rapidly innovating, and businesses need to keep up to stay ahead. IT downtime just isn’t an option, which is why we’ve partnered with Microsoft to deliver the best solutions for your business.

Technology that enables

Whether you’re looking to deploy remote working, enable document collaboration or access files from any location, we can help you deploy new technologies and provide tailor-made solutions that help you reach new levels of workforce productivity.

By offering 24-hour support and any-time emergency call outs, we can support your firm and give you the keys to drive that all important business growth.

Contact us to find out how we can help you.

 

Why Choose Doherty?

  • Flexible offerings to suit your requirements: from 8-6 Mon-Fri to 24/7 premium support
  • Experienced, highly qualified engineers who are passionate about providing best-practice support
  • Reliable IT so you can focus on business!

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What sets us apart?

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Telephone Remote Support

Features

  • Unlimited access to our service desk engineers, by phone, email or remote control
  • Flexible support configured to your requirements up to 24/7 (24 hours a day, 7 days a week, 365 days a year)
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Industry-leading technology and support tools
  • Competitive, fixed costs with flexible terms
  • Bi-annual, annual, quarterly and monthly plans available

Business benefits

  • You can focus on your business, confident that all your company’s IT support needs are covered
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Server Remote Support

Features

  • Real people, monitoring your systems in real time with proactive detection and resolution
  • 24/7 monitoring that means we are working on any issues before you are aware of them and even whilst you sleep.
  • Telephone remote support
  • Proactive onsite visits for Priority 1 incidents
  • Competitive, fixed costs with flexible terms
Business benefits
  • Total protection for all of the most important aspects of your business IT systems
  • Preventative care and emergency cover provided by expert, experienced engineers with the latest technology and processes
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24/7 Premium Support

Features

  • The ultimate guarantee for businesses running their operations 24×7
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Competitive, fixed costs with flexible terms
  • Industry leading technology and support tools
  • Annual, bi-annual, quarterly and monthly plans available

Business benefits

  • Technical support for your employees who want to work from anywhere at any time
  • Guaranteed levels of service with minimum disruption
  • Predictable spend with built in flexibility to suit changing needs
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Proactive On-Site Visits

Features

  • Dedicated engineer for proactive on-site maintenance, emergency cover and training
  • Used for PC, peripheral installations and configuration changes

Business benefits

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
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Contract Banks of Time

Features

  • On-demand assistance of a skilled engineer to support you or your IT staff, providing maintenance, training and emergency cover
  • Expert support assistance, available in blocks of 10 hours
  • Low cost access to industry-leading technology and support tools
  • Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
  • Can be used for PC, peripheral installs and configuration requirements

 Business benefits

  • Access to our award-winning support service as and when you need it
  • Ideal for businesses who require the most cost effective and highest quality support service