Optimising your business

Business process automation

Automating certain business processes - or aspects of them - can inject speed, ensure consistency, and free up your people to undertake tasks where they can add more value. Whatever your starting point, we can help.

Your people are a valuable asset. Wasting their talents on dull repetitive tasks is not only unproductive; it can also undermine a positive workplace culture. At the same time, computers are capable of things that humans aren’t – especially within a restricted timeframe. So, when you automate the right processes, there’s the potential to enjoy both greater efficiency and the added benefit of a happier and more productive workforce.

At Doherty Associates, we can help you to automate processes you have already identified as ripe for improvement, or work with you to determine the key interactions and where significant gains might be made.

Please contact us to find out more.

• Making the most of available tools

  The cloud gives organisations useful access to new technologies and tools to help manage and govern their business processes. However, in the vast majority of cases, the full potential of these tools is going unrealised. We can help you to unlock it.

  For example, Microsoft Power Platform offers a combination of business intelligence, app development, and app connectivity software applications, which can dramatically enhance business workflows.

  At Doherty Associates, we have particular proficiency in using Microsoft Power Platform and we have the ability to design bespoke solutions for your business – from scratch, where necessary. We also have considerable expertise in Microsoft Azure integration products and Application Programming Interface (API) integration.

  We add further value by taking the time to understand each client’s business, sector, and priorities. This ensures that the most important processes are automated in the right way to deliver maximum efficiency and/or cost savings. Better still, many of the solutions we find for our clients are applicable across sector, so we’re constantly developing our understanding of what works in the real world and our repertoire of what we can proactively offer you.

  We can also teach you how to use these tools for yourself, if you wish, giving you the ability to take greater control of the automations we have created together – and to assume the role of ‘citizen developer’.

• Investing human capital more wisely

  Automation doesn’t mean replacing the humans in your workforce. However, it does mean you won’t lose valuable insight should an individual choose to move on.

  With automated processes, expertise doesn’t reside in a single staff member, so it can’t walk out of the building. At the same time, members of your workforce can be deployed more strategically to add value where and when they are needed.

  For example, an automated process driven by intelligent systems can offer customers a bespoke journey to the information they need based on the answers they have already given. While also allowing for human intervention should a problem occur or when certain action must be taken.