Outsourced IT support
secure, scalable, and cost-efficient
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Flexible, scalable IT support tailored to your business
Outsourcing IT services can be a strategic move – but it’s not one to take lightly. Whether you’re looking to reduce costs, free up internal resources, or access specialist expertise, the right partner makes all the difference.
At Doherty Associates, we offer professional outsourced IT services designed to meet the needs of growing businesses. From fully managed solutions to co-managed support that complements your internal team, our flexible approach ensures you get the coverage you need – without compromise.
Our team in London is supported by our team in Kuala Lumpur – ensuring seamless support 24/7 across time zones and uninterrupted service quality. Our outsourced service desk can operate as a seamless extension of your business, offering everything from 1st line call management to expert 3rd line escalation. Whether you’re scaling fast or simply want peace of mind, we’re here to help you stay productive, secure, and focused on growth.
Benefits of outsourcing IT support with Doherty Associates
Reduce your costs
Outsourcing IT support to Doherty Associates helps you streamline your IT spend. Instead of juggling multiple suppliers or investing in internal hires, you benefit from a single, predictable monthly cost. This covers everything from proactive monitoring to issue resolution – helping you avoid unexpected expenses while gaining access to enterprise-grade support and infrastructure.
Make sure you have the right skills for the job
Recruiting and retaining skilled IT professionals is challenging and time-consuming. With Doherty Associates, you gain instant access to a team of certified experts with deep technical knowledge and up-to-date industry qualifications. We stay ahead of the curve so you don’t have to – ensuring your business is supported by the right skills at all times.
Complement your in-house expertise
We can work alongside your internal IT team to provide additional capacity, specialist knowledge, or escalation support. Whether you need help with 1st line call handling, troubleshooting, or 3rd line technical expertise, we’re here to strengthen your existing setup. Your dedicated Account Manager will also ensure service levels are met and continuously optimised.
Get support as and when you need it
Our team is available around the clock to ensure your systems stay online and secure. With proactive monitoring and rapid response times, we help you resolve issues before they escalate. Whether it’s a minor disruption or a critical incident, we’re ready to act – giving you confidence that your IT environment is always in safe hands.
Focus on running your business
Technology should enable your business – not distract from it. By outsourcing IT service operations, you free up valuable time and resources to focus on strategic priorities, customer experience, and growth. We take care of the day-to-day IT operations, giving you peace of mind and confidence that your systems are secure, stable, and fully managed.
Increase employee productivity
We go beyond break/fix support to help you optimise your IT environment. From automating repetitive tasks to implementing collaboration tools like Microsoft Teams, we help your team work smarter and faster. Our proactive approach reduces downtime, improves system performance, and drives long-term productivity gains across your organisation.
Our outsourced IT services
Managed
IT support
Experience seamless, round-the-clock support with our outsourced servicedesk. Staffed by trusted teams in London and Kuala Lumpur, we deliver consistent service quality 24/7, 365 days a year. From end-user support to technical and security functions, we scale to meet your firm’s needs – acting as a true extension of your business.
Managed
cyber security
Protect your IT environment with our deep expertise in cyber security. With over 30 years of experience, we help reduce exposure and mitigate risks across internal, external, and cloud systems. Our outsourced IT services ensure your sensitive data remains protected and compliant – without the need for in-house specialists.
Managed
Microsoft 365
Maximise the value of Microsoft 365 with outsourced setup, migration, and management. We help your firm adopt cloud-based tools securely and efficiently, enabling collaboration from anywhere. Our proactive support ensures your environment stays compliant, optimised, and aligned with your business goals.
Microsoft
365 Copilot
Bring AI into your IT and outsourcing strategy with Microsoft 365 Copilot. We help you identify high-impact use cases, prepare your data for secure integration, and embed Copilot into daily workflows. Our outsourced support ensures your team gets the full productivity benefits – without the complexity.
Managed
Microsoft Azure
Outsource your Azure environment to a team that understands best-practice architecture and compliance. We simplify cloud complexity, optimise performance, and secure your data – delivering scalable, efficient solutions that support long-term growth and transformation.
Application development & maintenance
Outsource innovation with custom applications, cloud-native solutions, and ongoing support. For over 30 years, we’ve helped firms resolve challenges and unlock new capabilities through tailored development. Our IT service outsourcing covers everything from integration to lifecycle maintenance – so your technology evolves with your business.
Latest outsourced IT support insights
Frequently asked questions
Keen to find out more about outsourcing your IT services with us?
Whether you need a fully managed solution or expert support to complement your internal team, we’re here to help. Discover how our outsourced IT services can reduce costs, improve performance, and keep your business secure – 24/7. Complete the form and we’ll be in touch promptly.