Joe Wicks, ‘The Body Coach’, is a renowned fitness coach and has created the UK’s number one online tailored fat loss plan. With over 3.2 million Instagram followers, his team of Support Heroes is now more than fifty strong, all working towards helping people achieve their health and fitness goals through embracing a lifestyle change.
Doherty Associates first engaged with The Body Coach after they had just moved into a brand new office in Richmond, helping them to get up and running quickly. However, through further discussions it became clear that one of the key drivers of new customers for The Body Coach was email, and at that stage, their email traffic was not being allocated as efficiently as possible.
The discussions continued and Doherty began designing a solution. Having understood what they were trying to achieve, Doherty used Microsoft Power BI to create a report that showed how The Body Coach Support Heroes were dealing with different quantities of incoming emails, as well as displaying their quantity of outgoing emails. This valuable information is available in real time and is automatically updating constantly.
Doherty continue to support The Body Coach and their users by delivering several on-going support services. Doherty provide a 24x7 server remote monitoring service alongside a server backup service to ensure valuable data and workloads are being continually monitored and backed-up in case an issue with the servers was to occur. Doherty also deliver 24x7 management and support of The Body Coach’s Office 365 infrastructure due to the critical nature of this environment. The Body Coach users are supported by Doherty’s 24x7 service desk for any incidents or requests as well as being provided with a fully managed end-user Antivirus solution.
“Doherty have allowed us to engage with more people more often. Their solution continues to help us make quick progress.” - Joe Wicks, The Body Coach